Payment & Shipping

PAYMENT:

  • Payment is accepted via PayPal
  • Orders are started once full payment of your invoice is received.
    Please allow 2-4 weeks from payment date until your order is posted.
    This time frame can be longer during busy times.
  • For custom orders please allow 4 weeks.
  • Unpaid orders will be cancelled after 7 days if I have not been contacted.
  • Please contact me via the contact page or email if you have any questions. tjcreations@optusnet.com.au

REFUNDS WILL NOT BE OFFERED:

  • You will not be able to claim a refund for change of mind or mistakes made by you on personalised jewellery.
    Each piece is created especially for you, therefore I am unable to refund once your order has been created. Please check that all information provided at the time of purchase is correct.
    If the mistake has been made by me I will remake your order, please contact me within 48 hours of receiving your parcel.
  • If you are not satisfied with your order, please contact me immediately via the contact page or email at tjcreations@optusnet.com.au. Contact must be made within 2 days.

POSTAGE TERMS:

  • Australia Post is used for all postage. If you would prefer another option please contact me.
  • Your order will be packaged with the utmost care to ensure a safe delivery.
    Within Australia the following options are available:
    ⭐️ Registered Post
    ⭐️ Express Post: Not an insured postal option.
  • Once parcels are with Australia post delivery is out of my control. Registered post does have tracking and insurance so if your parcel has not arrived within 3 weeks I am able to follow it up with Australia Post.
    Please contact me via the contact page or email at tjcreations@optusnet.com.au.


    (Please be aware that Australia Post increase their prices a couple of times a year and prices will be updated accordingly. Postage prices at checkout will be honored even if they have not been updated to current pricing at the time of purchase.)